Imagine that you are going to meet the manager of a company to conclude a deal with him in the name of your company, you enter from the main door and the maid asks you to wait outside until the floor you have just wiped dry, then you reach the lobby, and you hear the employees insulting each other and laughing loudly, and when you reach the secretariat beckons you to sit down Because she is busy talking to her friend on the phone, and she is applying bright nail polish and adjusting her lipstick, and after half an hour of your meaningless waiting, she gets you into the manager’s office, who asks you to wait a while until he finishes the open card game in front of him, and he has a few clicks left to win it, did you imagine Will you get out of your wallet the contracts to conclude with this company? I do not think so.
All of the practices mentioned above in the introduction stem from the company’s employees’ lack of professional work etiquette, which we will talk about extensively in this article, and discuss its importance, application, and how the company can survive the nightmare mentioned above.
What is professional work etiquette?
Professional work etiquette is the application of the general rules of etiquette to the fullest extent in professional life, which is a set of unwritten agreed-upon norms that are applied in communicating with others in the work environment or with people with whom professional relationships are linked. Professional work etiquette is A set of etiquette and behaviors that reflect the employee’s tact and care for the smallest details so that the professional image that he presents of himself and his company is in the best form, which increases his popularity and opens wide horizons for him that contribute to his success and his advancement to the career ladder gracefully and efficiently.
Also, the use of professional work etiquette by the employee helps him to complete the tasks entrusted to him comfortably and smoothly and reduces the quarrels and clashes that may arise when trying to accomplish the task in a rude and tactless manner, and the benefits of following the professional work etiquette are reflected on both the employee and the party that He deals with both.
Professional work etiquette helps the employee to leave a positive impression of himself and his company in the eyes of others and adds to it competitive advantages that contribute to distinguishing him from others who do not deal with this etiquette, which negatively affects their chances of professional promotions, and maybe a real reason for their loss of opportunities. Golden.
Professional work etiquette is applicable in all work-related joints such as dealing with the manager, fellow employees, auditors, partners, and third parties, whether directly, over the phone, or through emails.
It should be noted that professional work etiquette differs from one country to another and from one culture to another. Therefore, it is necessary for the employee who deals with international bodies or cultures different from his own to know the etiquette of their professional work, which appears in the difference in their methods of eating, greeting, and impressions of body language, and the wrong practice of professional work etiquette is likely a reason for the loss of the person For a golden career opportunity.
So, professional work etiquette is a set of professional behavioral etiquette that an employee must master to make the work environment a comfortable place where friendliness, appreciation, and respect prevail, which reflects positively on communication and productivity processes, and enhances comfort in dealing with customers.
The importance of professional work etiquette:
The importance of following professional work etiquette by exporting a good image and a good impression of the employee and the company in which he works seems to be a kind of personal marketing and a magic card in promoting an atmosphere of comfort in dealing within the scope of work, and its importance is evident through the following points:
1. Helping the employee to show himself in a good way leaves a good impression on everyone who meets him in the work environment, and accordingly, the employee’s adherence to professional work etiquette makes him accepted by his colleagues and becomes loved by everyone, and the use of this etiquette in dealing with the manager makes him gain his appreciation And respect, and put him in the list of preferred employees who deserve job promotions, in addition to being a beautiful interface to represent the company in dealing with external forums.
As for the importance of professional work etiquette in the employee’s dealings with the customer, it is evident in creating an atmosphere of smoothness and comfort in dealing, so that the employee gains his trust and the company wins the customer’s loyalty.
2. The importance of professional work etiquette appears in the employee who uses it to gain great confidence in himself, and this confidence does not stem from a vacuum; It is from the love of others for him and the appreciation of his colleagues and managers for the professional role he plays and the civilized image he reflects on his work environment.
Also, the employee who can gain the love of others within the work environment will not find this task difficult for him outside of it his social and family life. Therefore, a person who follows the etiquette of professional work can reap the respect and love of people in all areas of his life.
3. The importance of professional work etiquette also appears in directing and controlling the behavior of individuals, which reflects positively on the social life of the individual. For example, when a customer service employee receives his customers with a pleasant welcome and a calm smile, he will follow the same etiquette if he receives a friend or relative at his home, which earns him their love and respect.
4. Tact in dealing and professional work etiquette may open doors for the employee to golden opportunities that he would never have imagined. The employee may receive a delegation from another company by the principles of professional etiquette, and he is impressed by his tact and good behavior, and he is offered a specific mission or its representation in an international meeting, which leads to It is not obtained by an employee who does not know the rules of professional work etiquette and deals according to his volatile mood with others.
How to apply professional work etiquette:
We have talked at length about the importance of professional work etiquette and its definition. If we are convinced of the necessity of these rules, what is the way to apply them? We will answer you with the following on how to apply professional work etiquette:
1. Make a good impression:
Leaving a good impression on you falls within the application of professional work etiquette, and this is by wearing clothes suitable for the work environment. The nature of your work reflects your interest in it and your keenness to perform your duty in it to the fullest.
Among the practices that leave a good impression on you as an employee in your profession, and that fall within the application of professional work etiquette, we mention smiling in the face of colleagues, auditors, and the manager, a nice, non-vulgar smile, and we also mention the correct use of body language, clear and sober tone of voice, looking into the eyes of your interlocutor, and commitment Accurately punctual in terms of time and place.
2. Understanding the Work Environment:
The application of professional work etiquette includes the employee’s understanding of the work environment, the relations between employees with each other, and the relationship between managers and employees. Understanding the work environment requires time and monitoring, especially if you are a new employee in the company.
The application of professional work etiquette dictates that you monitor the atmosphere completely calmly and avoid alliances in the work environment, keep an eye on the affairs around you and avoid taking sides, try to build good relations with everyone, and make sure that all your conversations are related to work and its tasks in the first period at least And if you encounter a question, ask colleagues about it to understand all aspects of your mission, and join all internal training courses that develop your professional skills.
3. Possessing the keys to effective communication:
The application of professional work etiquette dictates that the employee communicate effectively with his colleagues and managers, and this involves the employee possessing the emotional intelligence skills that enable him to speak with others in the manner that suits him. You can say the phrase in dozens of formulas, but a certain formula and not others can make an impact at the other end.
For example, colleagues like that their colleague does not talk to them condescendingly. Instead of presenting your proposal to your colleague with the phrase “do this,” replace it with the phrase “what if we did this.” Effective communication skills are not limited to direct dialogues; Rather, it goes beyond it to include all types of professional communication such as phone calls, emails, and virtual meetings.
4. Show interest in the surroundings:
The application of professional business etiquette includes giving your surroundings a part of your attention. If your boss has surgery, send him a bouquet of roses. If your friend goes on vacation, ask him after his return how much he enjoyed his time. If your colleague wears a beautiful tie, give him your compliment. You used to deal with a customer who called him by his name, look into his eyes while talking to him, and be careful while offering your interest that you cross the threshold of privacy, and your loving interest turns into a hated insect.
5. Stay away from gossip:
Professional work etiquette requires you to avoid speaking ill of anyone in the work environment, even if it was your former manager or colleague at work who wronged you and try to avoid any negative talk about anyone, and if those people do not have any bright side, do not mention them; Because talking negatively about anyone in front of another person reduces their confidence in you.
6. Respect the freedom and privacy of colleagues:
Professional work etiquette requires you to respect your colleagues and respect their private spaces. If you want to share details of your personal life with them, this does not necessarily mean that they want to share details of their lives with you. You should also avoid disturbing them with your loud voice while performing their duties or any behavior that distracts them from their work, and you never have the right to search their files and spy on their computers and e-mails.
Professional work etiquette is a set of rules and etiquette agreed upon verbally between employees in work environments, and this etiquette contributes to giving a positive image of the employee and the company in which he works, opening up wonderful opportunities for them, and earning them the loyalty and respect of others.